Jul 14, 2016
INDUCTION An induction program is a critical component of engaging and retaining great people within an organisation. As part of welcoming new employees, companies will typically include safety training, company information, marketplace information, and technical...
Jul 14, 2016
CONFLICT RESOLUTION In many cases, conflict in the workplace just seems to be a fact of life. When groups of people come together from different backgrounds and cultures, it’s inevitable that there will be misunderstands, differences of opinions, and “personality...
Jul 14, 2016
CUSTOMER SERVICE People working in customer-facing roles, along with their direct managers, need to have the highest levels of “people smarts” in an organisation. Today’s customers have greater access to online information and with the growing availability...
Jul 14, 2016
TEAM BUILDING Organisations that rely on teams to accomplish objectives need to ensure that team members are functioning in high-trust, low-friction environments. Personality conflicts are a common part of group dynamics that can interfere with productivity, but are...
Jul 14, 2016
COMMUNICATION TRAINING Communication skills are among the most important skills required to succeed in today’s fast-paced business environment. This reflects a dramatic change over the last few decades, where industrial-age skills ruled our view of a competent worker....
